Xelaration - Software Engineering and Robotics


Customer Success Acceleration

Xelaration has enabled tens of organizations in many industries since its inception in 2003. Most of these customers are located in Canada, some are in the United States and Europe. For some, software is their core business. For all, software is critical to their business.


Xelaration customers are mainly large corporations operating in the following industries:

  • Banking
  • Insurance
  • Finance
  • Aviation
  • Tourism
  • Transport
  • Forensics
  • And many others


Xelaration customers are located in and around the following metropolitan areas:

  • Montreal, QC
  • Quebec City, QC
  • Ottawa, ON
  • Toronto, ON
  • St. John, NL
  • Halifax, NS
  • Winnipeg, MB
  • Regina, SK
  • Edmonton, AB
  • Vancouver, BC
  • Victoria, BC
  • Sacramento, CA
  • Dallas, TX
  • Kingston, Jamaica
  • Brussels, Belgium
  • Amsterdam, Netherlands


Xelaration extends its regards to its customers who graciously offered to have their feedback made visible on this website.

ING Canada, Montreal, QC

"Serge Charbonneau, Principal Consultant for Xelaration, was a member of the IBM Rational Tools team at ING Canada from March 2007 to March 2008. During that time, Serge was responsible for administration, first line support, training and special projects on the IBM Rational tools used at ING: Clearcase, ClearQuest and RequisitePro. He was appreciated for his client oriented services approach and good communication skills. As the need for resources increased at ING, Serge put together a team of highly skilled ClearCase/ClearQuest administrators, Eugenio Picado and Patrick Dugal, that joined ING in July 2008 and that are still with us to this day (June 2008)." -- Christian Viens, IBM Rational Tools Team Lead, ING Canada

GEOCOMtms, Quebec City, QC

"Serge Charbonneau, Principal Consultant for Xelaration, was contracted by GEOCOMtms from October 2004 to April 2005. His first mandate was to assist the GEOCOMtms development team in its effort to implement the IBM Rational Unified Process (RUP). Serge was directly involved in teaching, reviewing and supporting resources in implementing RUP on several engineering projects in our organization. In his second mandate, Serge took on the position of Development Manager/Project Director within the team. In the both cases, Serge fulfilled his mandates successfully. His vast experience in software project lifecycle methodologies and best practices was a key component in the RUP implementation success. We will not hesitate to recommend or use his services in the future." -- Claude Couture, Software & GIS Manager, Engineering Group, GEOCOMtms

Forensic Technology Incorporated (FTI), Montreal, QC

"Michel Blanchard, Senior Consultant for Xelaration, was contracted by Forensic Technology Incorporated (FTI) from April to July 2005 as a Senior Analyst to assist FTI in defining its Software Requirements Specifications (SRS) for our Evidence and Laboratory Information Management System. During his mandate Michel led the definition of FTI's standards for the requirements specification documentation, in addition to authoring the specifications themselves. Michel is a good team player and was always willing to share his experience and knowledge with the others members of the team. He is very knowledgeable in lab software design, with many innovative ideas, particularly ideas to improve the user interface. We were very satisfied with our alliance with Michel." -- Eric Rancourt, Project Manager

"Eric Soulard, Senior Consultant for Xelaration, was contracted to Forensic Technology Incorporated (FTI) from July to November 2004 to fulfill a double mandate: to assist the company in defining its Requirements Management process for products development and to act as a Senior Systems Analyst for a specific product. Both mandates were successfully completed. Quality specifications of user requirements and system requirements were written for key aspects of the product. These specifications were written following the newly created Requirements Management process. Eric was dedicated and was open-minded to our enterprise culture while suggesting adjustments and fine tuning to the existing process. At mid-term, when the amount of work to perform exceeded the capacity of a sole worker, Xelaration Software provided extra resources to help with the analysis tasks." -- Michel Robidoux, Unit Manager Development and Evolution

"Serge Charbonneau, Principal Consultant for Xelaration, provided consulting services to Forensic Technology Incorporated (FTI) during the period of April to October 2003. His main task was to complete a vision document defining a Global Architecture for all FTI products. The document identified the scope of the first two iterations for the project. This Global Architecture will allow the FTI existing and future products to be used as building blocks to create solutions tailored to the specific needs of FTI customers. Serge was very much appreciated at FTI as he provided sound technical expertise in this matter coupled with very good interpersonal skills. We will not hesitate to use his services again when required." -- Jacques Cousineau, Vice-President Engineering and Support

National Bank of Canada, Montreal, QC

"During a period ranging from July 2004 to June 2005, the National Bank of Canada's IT sector used the services of Serge Charbonneau, Principal Consultant for Xelaration. Serge was instrumental in structuring and in contributing to the implementation of a well defined methodology for our business analysis discipline. Using the IBM Rational Unified Process (RUP) as a basis, processes and artifacts were tailored to efficiently support business modeling and requirements elicitation at the Bank. The expertise that he has with formal methodologies along with his knowledge of the IBM Rational suite of products made him a key contributor of the initiative. Interestingly, we promptly received very positive feedback from our internal clients impressed by the way requirements accurately and extensively convey their business needs. With this mandate, the National Bank and Xelaration established a sound business relationship that we will be happy to leverage in the future." -- Louis Choiniere, Manager of Business Analysts

Innovapost, Ottawa, ON

"Serge Charbonneau, Principal Consultant for Xelaration, has been providing professional services to Innovapost on an ongoing basis since February 2004. Serge has worked closely with our Centre of Excellence as it developed the Innovapost Requirements Management approach and framework for development projects. Serge's in-depth experience and knowledge of software development lifecycle methodologies and best practices have been key contributing factors in our ability to define our Requirements Management approach and framework in a short timeframe. Serge continues to provide guidance as we rollout the Requirements Management approach and framework at the enterprise level." -- Martine Roy, Requirements Management Specialist for the Innovapost Center of Excellence

Farm Credit Canada (FCC), Regina, SK

"Serge Charbonneau, Principal Consultant for Xelaration, was contracted to Farm Credit Canada (FCC) from October 2003 to March 2004 to assist the FCC Information Technology department introduce the IBM Rational Unified Process (RUP) supported by the Borland Application Lifecycle Management (ALM) tools. During this period, Serge mentored the team responsible for tailoring the RUP for FCC and the team responsible for the first project to use the RUP. This included providing guidance on requirements gathering, use case modeling and design modeling. Serge prepared and delivered a 3-day course on Object-Oriented Analysis & Design that got positive feedback from students, and a half-day presentation on Iterative Software Project Management based on the RUP and the Project Management Body of Knowledge (PMBOK). Serge deployed the RUP “Plug-In for ALM” that provides a Borland ALM tools extension to the RUP, and created an FCC-specific extension to the RUP framework." -- Gordon Roberts, Project Manager for the Software Development Methodology Initiative